Designs & Production Service Upgrades

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——— Priority Service ———
If you’ve left things a little later than expected and would like to get things moving quickly, please purchase our priority service and we’ll ensure your order is taken care of as quickly as possible.

-At busy times our response rate can be 2-5 working days.

-Our priority service will ensure you receive a reply to your emails and messages 1-4 times a day.

-Our Priority service response rate is at least one reply within 1 working day, guaranteed.

If you have any questions about this service, please let us know.

——— Personal Designer ———
The ultimate personalised design service – perfect if you want to get your stationery ticked off your to-do list as quickly as possible.

– We’ll schedule a video call between you and one of our design team.

– We’ll share our screen and design your stationery with you on the call.

– We’ll work with you until your design is perfect.

– Once created we’ll email you your completed design for a final approval before print.

Terms:
This service is only available if you choose one of our template designs – bespoke/custom design aren’t included in this service.
Lengthy wording should be emailed over in advance of the call.
This service entitles you to one call of up to one hour. It shouldn’t take any longer than this.
If you do have further amendments once the call has concluded you’ll be given priority responses via email.
This service doesn’t include wedding programs, table plans, place cards.

——— Super Rush Charge ———
If your deadline is possible, we will achieve it.
We’ll be clear with our production and delivery times and your design, production and dispatch process will be prioritised to ensure your deadlines are met. We advise only purchasing this service if we have already confirmed your deadlines are possible. Please note, deadlines will require amendments/approval/purchase from you before a specific deadline. We will let you know these deadlines before you purchase.